User could not fill out 2 of our forms because of error message that the forms has been disabled.

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    jns
    Asked on November 13, 2014 at 02:54 PM

    Need to see if you can fix this problem.

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    Ben
    Answered on November 13, 2014 at 03:14 PM

    Hi,

    Can you please tell us what is the jotform with the error or the page to the jotform that is showing the error message so that we can take a look at it?

    Best Regards,
    Ben

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    jns
    Answered on November 13, 2014 at 04:39 PM

    NIH and registration forms from www.jnevinsmithmd.com our pelvic pain forms site.

    Daunna Harris

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    Ben
    Answered on November 13, 2014 at 04:55 PM

    Hi Daunna,

    I can verify that the next jotforms are not working:

    http://www.jotform.com/form/3471722662

    http://www.jotform.com/form/2914049261

    I will be raising this to our developers to take a look at and fix.

    They might make few test submission so please ignore them in that case.

    Best Regards,
    Ben

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    jns
    Answered on November 18, 2014 at 07:15 PM

    Thank you, Ben.

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    Charlie
    Answered on November 18, 2014 at 08:41 PM

    Hi,

    I see that the ticket has been now resolved. I've checked the forms that were reported having problems and did a test submission, and was able to successfully submit it. You should have receive one of them.

    Please do get back to us if you are still having problems regarding this.

    Thank you.