What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    User could not fill out 2 of our forms because of error message that the forms has been disabled.

    Asked by jns on November 13, 2014 at 02:54 PM

    Need to see if you can fix this problem.

    Page URL:
    www.jnevinsmithmd.com

    message fill problem
  • Profile Image

    Answered by Ben on November 13, 2014 at 03:14 PM

    Hi,

    Can you please tell us what is the jotform with the error or the page to the jotform that is showing the error message so that we can take a look at it?

    Best Regards,
    Ben

  • Profile Image

    Answered by jns on November 13, 2014 at 04:39 PM

    NIH and registration forms from www.jnevinsmithmd.com our pelvic pain forms site.

    Daunna Harris

  • Profile Image

    Answered by Ben on November 13, 2014 at 04:55 PM

    Hi Daunna,

    I can verify that the next jotforms are not working:

    http://www.jotform.com/form/3471722662

    http://www.jotform.com/form/2914049261

    I will be raising this to our developers to take a look at and fix.

    They might make few test submission so please ignore them in that case.

    Best Regards,
    Ben

  • Profile Image

    Answered by jns on November 18, 2014 at 07:15 PM

    Thank you, Ben.

  • Profile Image
    JotForm Support

    Answered by Charlie on November 18, 2014 at 08:41 PM

    Hi,

    I see that the ticket has been now resolved. I've checked the forms that were reported having problems and did a test submission, and was able to successfully submit it. You should have receive one of them.

    Please do get back to us if you are still having problems regarding this.

    Thank you.