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    Duplicating product in payment wizard

    Asked by AllTiedUp on November 13, 2014 at 08:10 PM

    With my first product (Helix), I was able to somehow create a really cool drop down chart. It looks really neat and tidy and simple to read. However, when I tried to duplicate it with the next product (Diaganol), I was unable to. How can I make sure they all turn into the drop down chart? Thanks,


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    JotForm Support

    Answered by Jan on November 14, 2014 at 02:39 AM


    I tried cloning your form and found out that the Diaganol product does not have the same settings as the Helix one. As you can see on the screenshot you provided, the first column on Helix is Size > Price > Quantity. On Diaganol, it's different.

    Right click the field and click the "Wizard" icon.

    The Payment Wizard should appear.

    1st Issue

    Helix - The first option is Quantity then Size.

    Diaganol - The first option is Size then Quantity. You should fix this by click the up or down arrow icon so that the Quantity should go first.

    2nd Issue

    Helix - The "Create sub-products from this option" is checked on the Size Option.

    Diaganol - The "Create sub-products from this option" is unchecked on the Size Option. Please enable it by putting a check on the box.

    After that, click "Save Product" and preview the form.


    Hope this resolves your issue.

    Thank you,