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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My submissions are not getting emailed out.

    Asked by JGamble on September 23, 2011 at 01:33 PM

    First, Great product.  Thank you very much.

    When I first started using your product, it worked flawlessly.  It really help streamline my processes.  I set up an email notification and an auto reply to verify everything went through.  I would usually get the emails within about a minute.  Earlier this week, the emails stop coming along with the auto reply.  I went back into my form and nothing had been changed...everything was set up as always.

    I have three submissions that were put in yesterday...none of the three have yet to come through.  I entered two more today and only one has come through so far.  I actually print these emails and use them as forms.  Right now, with no emails, my process is backing up.  All my entries show up on the submissions screen immediately.  This has led me to believe that the issues might be with your email server.

     

    Any advance or help you can offer would be appreciated.

     

    Jerry

    Page URL:
    http://www.jotform.com/form/11771008059

  • Profile Image
    JotForm Support

    Answered by mliz on September 24, 2011 at 11:11 AM

    Hi Jerry,

    Earlier this week we had a reverse DNS issue which affected the
    notification emails. This has already been sorted out and email
    alerts should be working fine.

    I made a test submission on your form and then checked the
    mail logs, the result indicated that the email was sent out:

    Sep 24 08:58:12
    monk sm-mta[2952]: p8OCwAHv002950: to=<bdotson@prostarair.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=130229, relay=mx1.biz.mail.yahoo.com. [74.6.140.31], dsn=2.0.0, stat=Sent (ok dirdel)

    The dirdel result means that the email was delivered.

    Have you looked into the spam or bulk folders of your email account?
    It might have been caught by the spam filters.

    Hope this helps, let us know if there is anything else we can help you with.

    Regards,
    Mliz

  • Profile Image

    Answered by edreamdesigns on September 24, 2011 at 05:41 PM

    I'm not getting mine either.  Yesterday was the 23rd, could there still be an issue?

  • Profile Image
    JotForm Support

    Answered by mliz on September 24, 2011 at 11:44 PM

    Hi edreamdesigns,

    I provided the answer to your query on the separate
    Post you have in the forum.

    Thanks for using JotForm.

    Regards,
    Mliz

  • Profile Image

    Answered by JGamble on September 26, 2011 at 10:35 AM

    Thank you for the response.

    Did you make any changes to my form?  I can send out "test" emails and I get them in about 5 minutes.  But when I go in to actually add a submission, my "Email Form" button does not seem to work now.  It worked fine on Friday...the last time I used it.  Before, I would press the email form button, it would send me to my thank you page and within about 1 minute, I would have my email.  The speed of receiving a printable document in my email was the biggest plus as I would usualy have someone waiting for this document.

    I went back in and double checked everything, email response, auto notifier, thank you page and button properties.  Everything looks right...no changes were made.

    Oh, and to respond to your bulk or spam filter question, I have my email set up to send any of these submission emails to a specific folder...in other words, I have never had an issue with my spam filter.  That's not an issue.

    Thoughts or advice?

    Jerry

  • Profile Image

    Answered by fxr on September 26, 2011 at 07:27 PM

    Jerry, I cloned your form & set the notifications & auto responder to send to my own gmail address.

    I received the emails immediately; I would have a look your own email client & double check how often its checking for the arrival of new emails. 

    The slow receipt of emails could also be an issue with whoever is providing you with your email services. 

  • Profile Image

    Answered by JGamble on September 27, 2011 at 11:15 AM

    Perhaps I didn't state my issue properly.  Receiving emails is one issue.  But the main issue I have now is that my "EMAIL FORM" button is not working. When I click on this button, it has been accepting the submission, emailing my form and redirecting me to my thank you page.  Right now, it does not do anything.  It doesn't add the form to the submission log or anything.

    I think I will have to copy the form and start over.  But my question was related to why the button suddenly stopped working over the weekend when I did not use the form and no changes were made on my end.

    But I appreciate your response.

     

    Jerry

  • Profile Image
    JotForm Support

    Answered by mliz on September 28, 2011 at 03:48 AM

    Hi Jerry,

    Is the problem still existing on the forms in your account? I noticed that the original form in this post was disabled. Anyhow I tested the new form created and it appears that the email button works fine. The submission was logged in your JotForm account.

    Let us know if this is not the case from your end.

    Regards,
    Mliz

  • Profile Image

    Answered by JGamble on September 28, 2011 at 09:57 AM

    I was unable to get the email button to work.  So, I simply cloned the form and disabled the old form.  Everything is currently working as it should and I am back to getting emails almost instantaneously. 

    Thank you to all who offerred their advice and opinions.  But, like a computer, sometimes it's good to just reboot.

    Jerry

  • Profile Image
    JotForm Support

    Answered by mliz on September 29, 2011 at 04:43 AM

    Hi Jerry,

    Glad to know that this was sorted out with the use of the clone feature.
    Feel free to contact us if you need any assistance in the future.

    Thanks for using JotForm.