What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancelling my Account

    Asked by veros on September 23, 2011 at 07:08 PM

    Please call me regarding cancelling my account.  When I select the cancel button I am redirected to a site where my id and password does not work.  Thanks!


    Rosanne Pollock

    (714) 415-6384

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    JotForm Support

    Answered by liyam on September 24, 2011 at 01:34 AM

    Hello Rosanne,

    When I was about to process the cancellation of your subscription, I noticed that it was already cancelled. Your account will stay Premium until the time of the subscription you have paid for expires.  You also may free to resubscribe anytime you wish to use our paid services again.

    If you have other questions or concerns, please do let us know, we'll be happy to assist.

    Thank you for using JotForm!

    Warm regards,