Receiving errors Form not found and Form is disabled

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    patricktrial
    Asked on November 14, 2014 at 10:54 PM
    Hi.

    My account is new. Why do the "Form not found" and "This form is disabled" messages show up when I click on preview?

    Thanks!
  • Profile Image
    Kiran
    Answered on November 14, 2014 at 11:15 PM

    Form not found error is displayed when you try to access a JotForm that is not existing or deleted. I see that you have deleted two JotForms from your account and you have only one active JotForm in your account. Please confirm that you are trying to access the active JotForm.

    Also, please be noted that free accounts are limited to receive 10 monthly payments, Secure submissions. Since you have exceeded the limit, you are receiving the error that the forms are disabled. In order to continue to receive submissions, you'll need to upgrade your account to a paid subscription. Please refer to our pricing page for more information.

    Let us know if you have any questions in this regard. We will be happy to help you further.

    Thank you!!

  • Profile Image
    patricktrial
    Answered on November 15, 2014 at 02:10 AM

    I am trying to access the active form. The form is said to have reached the SSL Submissions Limit. Can I access it again?

    Since I couldn't access my active form, I made another account-a new one. I haven't even done anything with it yet, but then it was immediately suspended due to phishing. Just for clarification, I did not do anything of that sort.

    Please help me with these problems. I really need to access the form that reached SSL Submissions.  Can I please have my SSL Submission counter resetted? It's just that I didn't know anything about that secured form answers stuff. Also,

    the new account I made that was immediately suspended due to phishing activity had a username of 2ndaggregatesquiz.


    Thank you.
  • Profile Image
    Kiran
    Answered on November 15, 2014 at 07:09 AM

    As per your request, we have reset the counter and activated your account. Please be noted that this can be done once only. You'll be now able to access your JotForm.

    Please get back to us if you need further assistance.

    Your issue with other account is moved to a new thread and shall be addressed separately.

    http://www.jotform.com/answers/459733 

    Thanks!!