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    Not receiving auto-responder

    Asked by nordicltd on November 17, 2014 at 06:26 AM

    When people fills out my form: http://www.jotformeu.com/nordicltd/bestik

     

    They dont get any auto-reply, but set-up for auto-reply is done.

     

    autoreply
  • Profile Image

    Answered by Carina on November 17, 2014 at 10:28 AM

    For them to receive the auto-responder you need to define the recipient address field:

    As you removed the labels the fields are still there to be selected but they appear blank. I fixed it and already received an auto-responder:

     

    Let us know if we can assist you further.