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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How come my emails are coming in HTML?

    Asked by realtordad on September 24, 2011 at 09:13 AM

    I have a link on a craigslist ad that takes people to a form to fill out. I am receiving the notification with the information that is filled out but it is coming through in HTML instead of plain text. I never had this problem and it just started doing it this week.

    Did craigslist change something? Is there anything I can do to the form to make it work properly with craigslist?

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    Answered by allanftd on September 24, 2011 at 10:12 AM

    Hi realtordad,

    In order for us to investigate your concern, may we ask for the URL of the webpage where your form is currently embedded? Or the title of the form in your My Form Page will do also.

    We'll await your response so that we can assist you further. Our apologies for any inconvenience.


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    Answered by realtordad on September 24, 2011 at 05:37 PM

    The form is titled Rental Request. I do not have it embedded on a webpage. i use it in ads I run on Craigslist. I never had a problem with it until this week.


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    JotForm Support

    Answered by liyam on September 25, 2011 at 03:02 AM


    I have tried your form and so far and I could not replicate the situation. 

    We're now trying to look at all possible angles how this is happening. So I would like also to know a few details:

    1. Is this still happening up until now?
    2. May we know the URL of the form that you have shared to the public?
    3. Can you also provide us which of the submissions in your form returned this problem?



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    Answered by realtordad on September 25, 2011 at 08:48 AM


    The problem is still happening.

    Here is the URL to the craigslist ad http://southjersey.craigslist.org/apa/2613139200.html

    It has happened with all submissions from 9/23/2011 till today.


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    JotForm Support

    Answered by liyam on September 25, 2011 at 01:22 PM

    Thank you for these details.

    For some reason I still could not replicate the incident.

    Though I made one test submission I intentionally made it land to your email address.  I also made a submission using the non-SSL connection.  Can you see if it's still the same?



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    JotForm Founder

    Answered by aytekin on September 26, 2011 at 05:24 AM

    It should be fixed now. Do you still get HTML code when you submit the form? 

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    Answered by Kevin Spoleti on September 26, 2011 at 07:11 AM

    The test emails came through ok. I have not received any others at this point. If the problem persists I will let you know. 

    Thanks for your help!