- NESCANEROAsked on November 17, 2014 at 11:46 AM
I work from at least 1 year with Jorform, and I've never had this problem.
I see, that I have submissions in the Jotform system, but I haven´t received them by email, what's the matter?
Thank youPage URL:
- CarinaAnswered on November 17, 2014 at 12:21 PM
I checked your form and you are missing the sender name:
This might be causing your email provider to block the messages for taking it as spam. I added Jotform as the sender and made a test submission.
Can you please confirm if you received it?
Let us know if the problem persist.
- NESCANEROAnswered on November 18, 2014 at 04:18 AM
I changed the email adress and this fixed the issue, I received the messages pending with 4 or 5 hours delay
- JotForm SupportjonathanAnswered on November 18, 2014 at 07:48 AM
Can you please clarify if you are still having issue?
You are now able to received the Notification emails but they are delayed?
I suggest you also add to your whitelist the JotMails IP addressed to expedite the authentication of the emails.
Follow this user guide: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Please inform us if issue persist.