What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Fail to export survey into zip archive

    Asked by Alex on November 17, 2014 at 11:49 AM

    Dear Jotform team,

    First of all, thank you for the great service!

    For 4 days I am trying to download any of my forms into a zip archive (functionality available through "embed my form" section). However, I am constantly receiving the error #5xx.

    I have chatted with one of your staff over LiveChat, who helped me to get my form extract manually. I would need to do it again, but the export function still does not work and no LiveChat available.

    Could you let me know how to proceed?

    Thank you!

    Page URL:
    http://form.jotformpro.com/form/43114089485963

    survey My Forms JotForm does not work section
  • Profile Image

    Answered by greatventure on November 17, 2014 at 12:14 PM

    Clearing cache, re-logging in, renaming the form, cloning the form, using another browser - all of this has been tried and it does not help. Looking forward to your suggestion!

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on November 17, 2014 at 12:23 PM

    What kind of browser you are using? We do recommend Chrome to open the form on edit mode.

    Also, please confirm this is the form you wish to download the zip file

    http://form.jotformpro.com/form/43114089485963