What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Having recurring problems with email notfications not being sent.

    Asked by Nancy Stickle on November 18, 2014 at 04:06 PM
    Also, I am having recurring problems with email notfications not being sent. I never had this problem when my forms were on WordPress, but am with Google Sites. Is there an issue I need to know about? Or a way to prevent this? I can't have some forms sending and some not.
  • Profile Image
    JotForm Support

    Answered by jonathan on November 18, 2014 at 05:15 PM

    Hi Nancy,

    Can you please share to us the URL of the jotform you are having this issue?

    We will check further once we know which form.


  • Profile Image

    Answered by signsman on January 09, 2015 at 01:08 PM

    I've had the same problem.  My email is firstname.lastname@... but I also have it setup for just firstname@..


    Both email addresses go to the same place.  But, after years of using Jotform, I notice that the forms that I've setup to send to firstname@... are all failing!  The firstname.lastname@... go through just fine ... even though both email addresses work for everything else and point to the same place