- taflatenAsked on September 24, 2011 at 10:36 PMWe switched from "www.jotform." to "secure.jotform." solution this past week, but our orders were coming in text format, not html. Our only solution was to manually download each to .pdf and forward (ugh!) Also, we have one user in CA that cannot connect. We had her go to another work station where whe was able to submit. What's up with that? Finally, I switched back to the "www.jotform." prefix this a.m. Do you think our problems will be over come Monday a.m.??? Sure hope so - thanks guys - go Colts!
This is a re-post of a comment on About DDoS Attack on Friday
- JotForm SupportliyamAnswered on September 25, 2011 at 01:35 AM
Can you tell us which one of your forms is having this issue? Citing one at least will help is look into it and figure out what's wrong.
We'll wait for your response.
- taflatenAnswered on September 25, 2011 at 08:36 PM
It's called (A) Loss Control Survey Request
Thanks for the assistance!! Truly, truly appreciated.
- JotForm SupportliyamAnswered on September 25, 2011 at 10:56 PM
Thank you for the information, taflaten.
If I may ask, did both email notifications show the text format but with HTML codes? May we request also for a screenshot of a sample email that showed in text format?
- taflatenAnswered on September 27, 2011 at 11:43 PM
I sent you a screenshot via Reply email as I could not figure out how to load a screenshot into this Blog. In any case, your answer is "yes" - we get text message with HTML code.
We have one CA client unable to access Jotform.com (they can get to jotform.net) How should we advise them please?
- JotForm SupportliyamAnswered on September 28, 2011 at 12:13 AM
Hello again taflaten,
Unfortunately I was not able to receive it since it was a reply going to this forum. Yet, as far as I know this issue has been resolved two days ago. Is it still happening until now? If so, please share the actual URL that you are using for the users to fill up. May we also know the last time this incident happened?
As for the issue about one CA client who cannot access jotform.com, is it possible to ask the client for the name of his Internet Service Provider?
- taflatenAnswered on September 28, 2011 at 07:44 AM
Here is the actual URL users use to fill in form: https://www.jotform.com/form/1171837272
I'll have to find out which ISP our CA user is going through and will get back with you.
Thanks for your assistance,
- JotForm SupportmlizAnswered on September 28, 2011 at 03:22 PM
I made a test submission using the form url you have posted. The form is working fine upon hitting on the submit button I was redirected to the custom url you have set.
Let us know if you are still experiencing this issue.
- taflatenAnswered on September 29, 2011 at 12:00 PM
Sorry I haven't gotten back with you regarding the ISP. I was travelling and for some reason unable to post to the blog on my Blackberry.
In any case, the ISP for our California user who is still unable to get to either the form, or www.jotform.com is "Telepacific". If there is any way you can shed light on why they are having issues, and what we can do to open the communicaitons back up, I would be forever indebted!!! I'm stumped at this stage because none of our other users are having issues at this point.
Regards - Tom Flaten
- JotForm SupportliyamAnswered on September 29, 2011 at 08:53 PM
Sorry about these additional questions:
- May we know when was the last time your user tried accessing www.jotform.com address?
- Also, can your user try using this proxy website if she can visit jotform.com here: https://nobodycanstop.us. (just for checking if it's accessible)
I just noticed that you said you had her to go to another work station just to visit the site, just wondering if this is in an office and if these two work stations are within the same local area network, going out using the same network gateway, with the same ISP used for internet browsing. If yes, probably, it's being caused by the computer's cache. I guess deleting the browser's cache will fix it.
Please let us know if this fixes it.
- taflatenAnswered on September 30, 2011 at 02:32 PM
It is an office, all computers on same network.
She was able to open up the https://nobodycanstop.us link.
She just tried using jotform and still gets same error message saying she can't access the website.
I have another user now (in CA also) that has issues opening up the same form (instead of being collapses, the entire form upens up and the words/fields are all jumbled up).
- JotForm SupportliyamAnswered on September 30, 2011 at 09:29 PM
Thanks for these information, Tom.
Do they have a tech support staff in the office? I'm sure he'll be able to figure out whats wrong with her computer since they're all at the same network and she can view it using other workstations but not hers. It is possible that it has something to do with her cache. Deleting her browser's cache might be one of the reasons. Or probably she accidentally blocked the site using her browser. She can try using a different browser instead, such as Safari.
You can read the instructions from this thread.
If you have other questions or concerns, please do let us know.
- taflatenAnswered on October 11, 2011 at 05:34 PM
Issue #2 has been resolved (users Java was disabled).
Issue #1 has not been resolved. All browsers in their office get "Cannot display website" when clicking on icon to access our form.
I'm thinking that after they rec'd the security certificate warning when Jotform got hacked, somehow it automatically blocked access, regardless that you have a new certificate.
- JotForm SupportNeilVicenteAnswered on October 11, 2011 at 05:57 PM
Can you confirm if the client tried using a browser other than the default one in their office?
- taflatenAnswered on October 11, 2011 at 10:04 PM
I've sent a note through to our CA user to see if they can access through Firefox, Safari, etc. I'll let you know. Thanks a million for helping with this!
- JotForm SupportliyamAnswered on October 11, 2011 at 10:56 PM
It is of our best interest to see to it that users won't have any problems when using our services. :)
We'll wait for your updates regarding this.