What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have upgraded to premium but cannot get payments

    Asked by beadingintheozarks on November 19, 2014 at 02:31 AM

    I have upgraded to premium but still cannot get payments, my clients are trying to register and pay but it seems to still be the free version limit.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on November 19, 2014 at 07:01 AM


    Your account is already upgraded to the Premium Yearly Plan. You should now be able to receive submissions. I just tried it and the form is submitted. Please confirm is the problem is resolved and if you clients can submit to it now.

    Thank you!