What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms not accessible/disabled

    Asked by Glenn Donnelly  on November 19, 2014 at 09:41 AM

    Could you please "unlock" my forms as I need to allow those people within my business group to make requests of projects.

    Page URL:
    http://www.trakamerica.com/testsite/new/marketing.html

    Screenshot
    My Forms disable
  • Profile Image
    JotForm Support

    Answered by Charlie on November 19, 2014 at 10:35 AM

    Hi Glenn,

    Your account was automatically suspended by Jotform's anti Phishing detecting system because of the passcode field that you have created, this is a violation of our Terms, please see this link: http://www.jotform.com/terms/ under the paragraph "Phishing". To explain, Jotform cannot process authentications, and can only collect data from users who use your forms. Which is why the system suspected your form to be used for phishing.

    I can reactivate your account, but only if you can confirm that you will delete or rename the fields that uses "passcode", "password" or anything that might resemble a log in page.

    We'll wait for your response.

    Thank you.