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    Form does not allow input in FF and IExplorer

    Asked by BWSites on November 19, 2014 at 09:53 AM
    Using the form for the first time in Chrome the text shows ok, like it did
    for you.
    visiting the form on subsequent visits in FF, the text does not show. I did
    complete and submit the form previously using FF.
    perhaps because I already filled the form out before ??
    internet explorer no input in Firefox invisible input Firefox issue Firefox problem Firefox no text in textboxes unable to enter te
  • Profile Image
    JotForm Support

    Answered by abajan on November 19, 2014 at 11:07 AM

    I was able to confirm that while the fields work fine in Chrome, they don't allow input in Firefox. (I haven't tested in IE as yet but can safely assume that the same is happening there.) Not sure what's going on here. After cloning the form I removed all of it's widgets (I think there were just two) and also the cover image but that didn't help.

    We'll need to investigate the issue further and get back to you when we find a solution.

    Our apologies for any inconvenience caused.

  • Profile Image
    JotForm Support

    Answered by abajan on November 19, 2014 at 11:26 AM

    Just to update you: I've just discovered that it's something in the injected CSS which is causing this because when I removed it, there was no problem completing the fields in Firefox.

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    JotForm Support

    Answered by abajan on November 19, 2014 at 02:05 PM

    Well, I've discovered the cause of the problem but I haven't found any solutions. Removing the following rule from the form's injected CSS will allow the inputs to show their entries in Firefox:

    .form-textbox {
    height: 10px;
    }

    The solution has been applied in this clone. It turns out that the text was being entered into the boxes all along. It's just that it was being hidden by the bottom padding of the textboxes. To illustrate, instead of removing the rule, increase the height to 30px. You'll see the top part of the entries. Unfortunately, I wasn't able to find a way to keep the height at 10px and have the entries displayed. My colleagues may have a solution though. We'll keep you informed.

  • Profile Image

    Answered by BWSites on November 19, 2014 at 04:41 PM
    I believe the info typed is being inputted, just not visible...as when no
    info is typed in, the error message pops up asking for info.. (Not being
    visible makes it confusing, thus my asking for help.)
    Thanks for checking this..
    ...
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 19, 2014 at 06:05 PM

    As far as I understand, the 10px height is not enough for a text box input especially if you would like to use some big vertical padding. The standard Text Box height might be about 20px.

    You can try the following settings (vertical padding decreased and text box height increased) for the Text Box to have similar results in different browsers.

    Thank you.

  • Profile Image

    Answered by BWSites on November 19, 2014 at 08:11 PM
    I had a thought like that in mind...the box ht was set to 10 but the text
    ht was set to 44 !!
    Got it working
    Just need to make sure box ht is more than text ht ..?
    ...