The phone number field will not size properly if I use the (###)###-#### mask on my email sign-up form

  • DanMohr
    Asked on November 19, 2014 at 8:01 PM

    It works properly without the mask.

  • DarkFx
    Replied on November 19, 2014 at 8:39 PM

    Hi,

    I've tried to edit your form and its seems its working. :)

     

    Please find this to your CSS in the Form Styles.

    [data-type='control_phone'] :first-child.form-sub-label-container {
    width: 32.5%; margin-right: 2.5%;
    }

    and change that to this new one

    [data-type='control_phone'] :first-child.form-sub-label-container {
    width: 70%; margin-right: 2.5%;
    }

    Note: There are two(2) the same codes in your CSS, please change that also.

    Hope this helps.

    Thanks.

  • Charlie
    Replied on November 19, 2014 at 8:40 PM

    Hi,

    I'm not sure if I understood you correctly, are you referring to the input mask format or is it the width size of the Phone number field? Please do check if the changes I made applies to what you are looking for.

    I've cloned your form for testing purposes.

    1. I enabled the Input Mask and add the Mas Value format that I want.

    The phone number field will not size properly if I use the (###)### #### mask on my email sign up form Image 1 Screenshot 50

    2. You can also click the gear icon of the Phone field and you will see additional options in the Properties.

    The phone number field will not size properly if I use the (###)### #### mask on my email sign up form Image 2 Screenshot 61

    3. If you are referring to the width size of the Phone number field, I noticed that it is 'shrink', you will need to click the 'Expand' option so that the field may be wider.

    The phone number field will not size properly if I use the (###)### #### mask on my email sign up form Image 3 Screenshot 72

    The phone number field will not size properly if I use the (###)### #### mask on my email sign up form Image 4 Screenshot 83

     

    You can check the sample cloned form here: http://form.jotformpro.com/form/43227698548974

    If that is the expected action you are looking for you can clone my form using this guide: http://support.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

     

    I hope this helps. Let us know if you need further assistance on this.

    Thank you.