What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms were disabled because I reached the 10 SSL monthly submissions limit in my account

    Asked by reachrecovery on November 19, 2014 at 10:18 PM

    I was creating test forms and submitting them to make sure they worked. I was unaware that I was limited to 10 SSL submission per month. I am expecting to have forms submitted and I was notified that I will no longer receive submissions until I upgrade to a paid service.

    Please help so I can still receive forms. I do not want to upgrade b/c we do not receive that many submissions.

    My Forms Submissions SSL Submission Paid service
  • Profile Image
    JotForm Support

    Answered by jonathan on November 19, 2014 at 11:19 PM

    Hi,

    I can see in your account/username reachrecovery   that you have exceeded your SSL submission limit for the Month already.

    This is the reason the account and forms were now Overlimit and temporarily disabled.

    For this time only, I will reset back to zero(0) your SSL count so that we can reinstate the account and forms.

    Please understand that we only grant this privilege to new accounts when they unintentionally misuse SSL submissions.  Should you exceed again the SSL limits, you will need to opt for the higher subscription plan to have higher limits.

    You may now continue using your form and our services again. I have already reinstated the account.

     

    Inform us if you have further concern.

    Thanks.

  • Profile Image

    Answered by Matt Kornegay  on November 20, 2014 at 08:26 AM

    Thank you. Yes this was unintentional. I understand. 

     

    Thanks again!

  • Profile Image

    Answered by Matt Kornegay  on November 20, 2014 at 08:28 AM

    Actually the other post was a different topic. I am have an issue with my Thank You page after one if my forms is submitted. 

  • Profile Image

    Answered by reachrecovery on November 20, 2014 at 08:31 AM
    Thank you Jonathan. Yes this was unintentional. I understand.
    Thanks again!
    Matt
    Reach Recovery
    252.375.4573
    www.reachrecovery.org
    ...
  • Profile Image

    Answered by raul on November 20, 2014 at 11:42 AM

    On behalf of my colleague, you're welcome.

    Let us know if we can be of further assistance.
    Thank you.