What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The username I show associated with your form is "goldwin" and the reset email should be sent to "firstname.lastname@example.org". Try using your username for the password reset, that should send the reset email to your account.
If you are still unable to get the password reset email, let us know and we will be happy to see what else we can do.
thank you for your reply, but I am still unable to get the password reset email.
I went ahead and manually send the password reset email. I checked our logs to make sure that it had gone through and it appears as though it has. Let us know if you still did not receive it and we can take it from there.