My account is disabled, how do I fix this and updgrade my account?

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    Vanessa 
    Asked on November 20, 2014 at 12:41 PM
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    david
    Answered on November 20, 2014 at 01:40 PM

    Hi,

    The username I show associated with your form is "goldwin" and the reset email should be sent to "info@goldwinamerica.com".  Try using your username for the password reset, that should send the reset email to your account.

    If you are still unable to get the password reset email, let us know and we will be happy to see what else we can do.

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    vanessa 
    Answered on November 20, 2014 at 01:45 PM

    Hi David,

    thank you for your reply, but I am still unable to get the password reset email. 

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    david
    Answered on November 20, 2014 at 02:01 PM

    I went ahead and manually send the password reset email.  I checked our logs to make sure that it had gone through and it appears as though it has.  Let us know if you still did not receive it and we can take it from there.