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  • Profile Image

    Upload field is crashing form in iOS Twitter in app browser

    Asked by sheriffp on November 20, 2014 at 01:59 PM

    It has become apparent that when people link to my site, and form, via twitter or facebook etc.. when they try to attach a photo on the form the form and site crash, bringing the user back to the place they clicked the link.

    very frustrating for people who have just filled out a long form to lose all their data when they try to upload a photo.

    I went directly into my site through safari on iphone and i was able to attach a photo.

    The issue seems to come when people link to the site form elsewhere.

    Anyone else have this issue... practically makes the form unusable as the majority of people now use mobile devices, clicking form other sites to access things.

    Any advice?

    thanks

    Page URL:
    http://www.thisisfivethings.com/submit-your-five/

    photo upload
  • Profile Image
    JotForm Support

    Answered by Mike_T on November 20, 2014 at 03:21 PM

    Thank you for contacting us.

    As far as I know, we do not have any major issues with the mobile uploads. The File Upload field shout not crash the form. 

    I was able to attach a photo using Android phone. The only one issue that I noticed is the max file size. Your upload field is set to default 1MB max file size, so you might want to increase it to be able to accept larger photo files.

    Changing the Upload Size Limit

    We can escalate the issue to our Dev Team, but we will need to reproduce it first. If there are any steps to reproduce the crashing issue, please let us know.

  • Profile Image

    Answered by paul on November 20, 2014 at 03:43 PM

    Hey,

    Thanks for getting back to me... 

    To re-create.. i'm on iphone...

    if you go to  https://twitter.com/_fivethings and click on the web address in the profile area, then go to the web page on the Five Things site – 'submit your five' – and try to attach a photo it should crash when you click either take photo or choose from library

    Same thing happens when you link through from facebook... always crashes when you click either take photo or choose from library.

    As I said, it works on iphone when you go directly through Safari, but most people will be arriving at my page via twitter or facebook...

    Any help is greatly appreciated!

    Thanks

  • Profile Image
    JotForm Support

    Answered by Mike_T on November 20, 2014 at 04:35 PM

    I have asked one of my colleagues to check this on his iPhone and he was able to reproduce the issue in the Twitter App. The issue is related to the fact that some iOS Apps use their own implementations of browsers which are limited in terms of functionality. They open the links in some kind of in app browsers instead of the Mobile Safari. Please see:

    How to open a link within a Tweet directly in Mobile Safari rather than the Twitter Mobile App?

    How do I force iOS to open app web links in Safari?

    You can ask your users to open the site in Mobile Safari to be able to upload the photos.

    I have submitted a bug report ticket to our Development Team. However, I am not quite sure if this is something that can be fixed from our end.

    We will let you know if we have any updates on this.

  • Profile Image

    Answered by Pixelbandito  on March 03, 2015 at 10:14 PM

    Check out this stack overflow post. There's a bug in inAppBrowser that might be catching you. I haven't found a good workaround yet.

  • Profile Image
    JotForm Support

    Answered by Charlie on March 04, 2015 at 03:42 AM

    Hi Pixelbandito,

    Thanks for sharing your input. Unfortunately, we can't seem to find the link in your post regarding the stackoverflow post, could you share it to us, it might be of a great help in our end and our developers.

    Thank you.