- maricelysAsked on September 26, 2011 at 12:11 AM
- JotForm SupportidarktechAnswered on September 26, 2011 at 02:50 AM
Thank you for contacting us. I made a sample submission in your form with attached pdf files, could you please reply here if you have received my entry? I haven't encountered the said error using chrome14 and ff7.
Furthermore, this problem was already solved before but your form might be cached. Can you try opening your form on the form builder and click on SAVE. That should clear the cache and might fix the problem. If this doesn't help, please do let us know. Thank you so much for patiently waiting.
- JotForm SupportmlizAnswered on September 26, 2011 at 06:55 AM
Thank you for contacting us.
I can see that you have a Premium account your JotForm subscription is paid using Credit Card which is handled by Plimus. If you wish to update or make changes to your credit card information you will need to login to your Plimus account.
Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.
If you forgot the password you may visit the link below and enter the email address used upon sign up.