What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    how i pay for my plan?

    Asked by maricelys on September 26, 2011 at 12:11 AM
  • Profile Image
    JotForm Support

    Answered by idarktech on September 26, 2011 at 02:50 AM

    Hi Thecinster,

    Thank you for contacting us. I made a sample submission in your form with attached pdf files, could you please reply here if you have received my entry? I haven't encountered the said error using chrome14 and ff7.

    Furthermore, this problem was already solved before but your form might be cached. Can you try opening your form on the form builder and click on SAVE. That should clear the cache and might fix the problem. If this doesn't help, please do let us know. Thank you so much for patiently waiting.

  • Profile Image
    JotForm Support

    Answered by mliz on September 26, 2011 at 06:55 AM

    Hi maricelys,

    Thank you for contacting us.

    I can see that you have a Premium account your JotForm subscription is paid using Credit Card which is handled by Plimus. If you wish to update or make changes to your credit card information you will need to login to your Plimus account.

    Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email address used upon sign up.