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    Paypal Pro invalid merchant configuration error

    Asked by sockersfc on November 22, 2014 at 09:33 PM

    I created a Paypal pro form and I'm getting an invalid configuration error when a credit card is used to submit a payment.  Pls help

    Page URL:
    http://www.sockersfcchicago.com/player-portal/sockers-spiritwear-order<br/>-form/

    Screenshot
    configuration error paypal pro paypal merchant invalid merchant merchant configurati
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    JotForm Support

    Answered by jonathan on November 23, 2014 at 05:04 AM

    Hi

    The problem seems to be related to your PayPal Pro merchant account configuration.

    You can check the error code information on this page:

    10500  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when you have not agreed to the billing agreement.

    10501  - error code
    Invalid Configuration 
    This transaction cannot be processed due to an invalid merchant configuration. 
    Occurs when the billing agreement is disabled or inactive.

    Please make sure that you have enabled and agreed to the billing agreement option under PayPal account.

    Hope this help. Inform us if issue persist.

    Thanks.