Facing problem on conditional logic

  • giwod45264
    Asked on December 2, 2022 at 3:01 AM

    Hi! Currently, I'm working on a form related to a doll store that involves conditional logic and it seems the feature is buggy. It isn't letting me apply the condition I want (e.g. Show a number field if the user answers "Yes" to the previous question).

  • Jeric JotForm Support
    Replied on December 2, 2022 at 3:22 AM

    Hi Finn,

    Thanks for reaching out to Jotform Support. I understand you need help with the Show/Hide field conditional logic. I checked your account I can't seem to see a form. If this is from a different account, can you share the form URL? Here's the guide on how to locate the form URL. Also, I'd like to clarify when you say it won't allow you to apply the condition. Does that mean, it's not allowing you to create the condition or the condition has been made but it's just not working?

    Once we hear back from you, we'll be able to move forward with a solution.