What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My customers are reporting issues with my form, can you test it?

    Asked by officebuddy on November 24, 2014 at 11:24 AM

    Hello, 

     

    My customers are telling me there are many glitches to my form...I keep trying to change it to fix these but I can't see that it isn't working because it works fine for me.

     

    Would you please test it out and tell me what else I need to fix to get this going?  Thank you so much!

     

    Tana Hartman

    Page URL:
    http://www.officebuddyjanitorial.com/home-buddy-quote/

    jotform cut off cut off jotform
  • Profile Image

    Answered by raul on November 24, 2014 at 12:41 PM

    I went ahead and made a test submission and the form worked fine for me. I only noticed that it took a few seconds to send me to the thank you page, but I consider this normal since your form is a bit long.

    Were you able to receive the submission?

    Also, have your customers mentioned to you the exact issues they experience when they fill your form?
    If you could provide us more details about what they're reporting to you it will allow us to further investigate the issue.

    Best Regards.

  • Profile Image

    Answered by officebuddy on November 24, 2014 at 01:37 PM

    Thank you, yes I received the form submission from you, thank you!  They have just been saying that it isn't pulling up all of the information - that it cuts off half way down the form - and that it isn't showing them all of the options available.  Like I said, I have no issues with it - but that doesn't help me any when I would like it to be available to them to save me the gas and time to go out to every single house :)  

    Would you please check it on other platforms, like phones, tablets, apple products especially since I don't have any :)  Thank you a million!!!! :)

     

    Tana

  • Profile Image

    Answered by Ben on November 24, 2014 at 02:51 PM

    Hi Tana,

    It seemed cut off for me as well.

    Could you please try embedding it to your website using this code:

    <iframe id="JotFormIFrame" frameborder="0" scrolling="no" style="width: 100%; height: 7080px; border: medium none;" src="https://secure.jotform.us/form/42516425516149" allowtransparency="true" onload="window.parent.scrollTo(0,0)" height="7080"></iframe>

    Also, are there any conditions that show extra fields? (just so that we know)

    Best Regards,
    Ben