account and cancelation of monthly subscription

  • Profile Image
    carlos nome 
    Asked on November 25, 2014 at 06:32 AM

    I am receiving the following email yet when i try to access my account it does not recognize my email. 

    I want to cancel my monthly subscription.  

    How do I proceed?

    Seu pedido está sendo processado e aguarde receber um recibo e informação sobre a entrega, via e-mail, dentro dos próximos minutos.

    O débito aparecerá em sua conta como: FS *JotForm

    Carlos Nome
    R. Desembargador Leonardo Smith, 11
    João Pessoa
    Paraiba 58050160
    Identificação do Pedido: INT141125-7591-96798B
    1 JotForm Premium Monthly


    US$ 9,95 Monthly
  • Profile Image
    Answered on November 25, 2014 at 08:49 AM

    Hello carlos,

    Upon checking the order #INT141125-7591-96798B, I found that is it used to upgrade account with username "arqdoc". The profile email address of this account is "arqdoc.****".

    It seems you have successfully cancelled your subscription earlier today. You will not be billed again but your account will stay premium until December 26, 2014 for the time you have already paid. After this date your account will automatically downgrade to free plan.

    Thank you!