What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found / form has been disabled

    Asked by shanerutledge on November 25, 2014 at 08:20 AM

    My forms no longer display on my website and when I login to preview my forms I get a form not found and form disabled message?  I'm not sure why, please help me fix them.

    Thank you

    Shane

    Page URL:
    http://www.easywebvideo.com/9606247

    Screenshot
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    JotForm Support

    Answered by Welvin on November 25, 2014 at 09:11 AM

    Hi Shane,

    One of your forms is asking for login information such as Google Account, Facebook, and many others. This kind of form is not allowed into our system. We consider that as phishing. Please kindly check our Terms of Use: http://www.jotform.com/terms/ before creating a form.

    Thank you!

  • Profile Image

    Answered by shanerutledge on November 25, 2014 at 11:07 AM

    Hi,

    Yes sir, you are right.  I didn't read the terms of services.  So I have one form where I need to collect clients login information and I believe that is what locked forms.  Can I continue using your services if I use the forms correctly going forward?

    Can I delete that form and will it make my other forms work again?

     

    Thanks for your help.

    Shane

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    JotForm Support

    Answered by EltonCris on November 25, 2014 at 11:19 AM

    Hi Shane,

    I have reinstated your account and deleted the login fields. You're good to go. Please keep in mind that login fields or username and password combinations are not allowed here. We do not support it. Kindly refrain from creating such form to avoid account suspension or permanent termination. You can now continue working with your forms.

    Thank you!