Form not found / form has been disabled

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    shanerutledge
    Asked on November 25, 2014 at 08:20 AM

    My forms no longer display on my website and when I login to preview my forms I get a form not found and form disabled message?  I'm not sure why, please help me fix them.

    Thank you

    Shane

  • Profile Image
    Welvin
    Answered on November 25, 2014 at 09:11 AM

    Hi Shane,

    One of your forms is asking for login information such as Google Account, Facebook, and many others. This kind of form is not allowed into our system. We consider that as phishing. Please kindly check our Terms of Use: http://www.jotform.com/terms/ before creating a form.

    Thank you!

  • Profile Image
    shanerutledge
    Answered on November 25, 2014 at 11:07 AM

    Hi,

    Yes sir, you are right.  I didn't read the terms of services.  So I have one form where I need to collect clients login information and I believe that is what locked forms.  Can I continue using your services if I use the forms correctly going forward?

    Can I delete that form and will it make my other forms work again?

     

    Thanks for your help.

    Shane

  • Profile Image
    EltonCris
    Answered on November 25, 2014 at 11:19 AM

    Hi Shane,

    I have reinstated your account and deleted the login fields. You're good to go. Please keep in mind that login fields or username and password combinations are not allowed here. We do not support it. Kindly refrain from creating such form to avoid account suspension or permanent termination. You can now continue working with your forms.

    Thank you!