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    forms in a different account

    Asked by ineeds on November 25, 2014 at 09:08 AM

    I manage a website for the charity i work for. We currently use JotForm as the "Connect with us" form. I set this up around a year ago, and as you can see the form is still live on our page.

    We need to make some amendments to the form, so I logged back in to JotForm and the form isn't listed there at all. I have tried doing a "forgot password" with all the usual email accounts I could have used in case it was a different account, but none of the others were registered.

    Is there a way of finding out if the form is created by a different account, and what that email is, or is there a glitch/user error that is causing the form not to appear on my list.

     

    Many thanks

    Page URL:
    http://www.ineeds.org.uk/connect-with-us/4556771739

    JotForm forgot password different Glitch
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    JotForm Support

    Answered by Kiran on November 25, 2014 at 09:36 AM

    I see that there are few JotForms are associated with a guest account that is having an email id INUK@ineeds.org.uk

    http://www.jotformeu.com/form/32932681314352 

    http://www.jotformeu.com/form/32932938763365 

    http://www.jotformeu.com/form/32933948892370 

    http://www.jotformeu.com/form/32933712587360 

    You may try logging in with this email address and see the JotForms. If you want, you can register an account using the same email id or we can also move these JotForms to your account. 

    Also, I see another JotForm http://www.jotformeu.com/form/32592741601350 associated with other guest account. Let us know if you want to move this JotForm also.

    We will wait for your response. Thank you!

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    Answered by ineeds on November 25, 2014 at 10:05 AM

    Fantastic, INUK@ineeds is our admin email and is not the best to register as the Jotform owner. If it is possible to move it to the peterwhite@ineeds account, this would be very helpful.

    Many thanks!

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    Answered by Shadae on November 25, 2014 at 10:52 AM

    Hi ineeds,

    As requested, I have moved the following forms from the guest account to your account:

    http://www.jotformeu.com/form/32932681314352 

    http://www.jotformeu.com/form/32932938763365 

    http://www.jotformeu.com/form/32933948892370 

    http://www.jotformeu.com/form/32933712587360 

    Can you confirm if you would like to have the follow form moved into your account as well:

    http://www.jotformeu.com/form/32592741601350

    We await your response. Thank you.

  • Profile Image

    Answered by ineeds on November 25, 2014 at 10:53 AM

    Are we able to do that with a free account? I assumed there was a limit? If it is possible, then yes please.

     

    Thanks =)

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    Answered by Shadae on November 25, 2014 at 11:00 AM

    Hi ineeds,

    There are no limits on the amount of forms that can be in your account when using a free account. You can view what you get with our free plan and all other plans at this link: http://www.jotform.com/pricing

    As requested I have moved the following form into your account:

    http://www.jotformeu.com/form/32592741601350

    Please feel free to contact us if you need further assistance.

    Thank you for using JotForm!