Recipient E-mail - Change won't stick

  • Profile Image
    ingram
    Asked on November 25, 2014 at 12:27 PM

    We've change the Recipient E-mail on an email response. It is changed when we go back an look at it, however it is sending to the old e-mail address. (The pop-up tester shows the old e-mail address.) We've tried several times. The change doesn't seem to be taking in the system - although the change shows. 

     

    New email in proper place--looks like it is changed.

     

    But e-mail tester is going to old email...

     

  • Profile Image
    david
    Answered on November 25, 2014 at 01:30 PM

    Hi,

    The test email will always be sent to the default email address associated with your account.  If you would like to test the address in your notification, you would need to send an actual submission through the form.

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    There is a notice regarding this at the bottom of our guide.

    Let us know if you have any further questions or if you still have trouble with your notification and we will be happy to help.