What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recipient E-mail - Change won't stick

    Asked by ingram on November 25, 2014 at 12:27 PM

    We've change the Recipient E-mail on an email response. It is changed when we go back an look at it, however it is sending to the old e-mail address. (The pop-up tester shows the old e-mail address.) We've tried several times. The change doesn't seem to be taking in the system - although the change shows. 


    New email in proper place--looks like it is changed.


    But e-mail tester is going to old email...


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    JotForm Support

    Answered by david on November 25, 2014 at 01:30 PM


    The test email will always be sent to the default email address associated with your account.  If you would like to test the address in your notification, you would need to send an actual submission through the form.


    There is a notice regarding this at the bottom of our guide.

    Let us know if you have any further questions or if you still have trouble with your notification and we will be happy to help.