My new secure form is not being found. What is the problem?

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    annamariaedu
    Asked on September 26, 2011 at 11:57 AM

    When I use the provided secure URL for my form ( https://secure.jotform.com/form/12684321159 ) the form is not found and a message is provided by Jotform saying that the form has been deleted (which it hasn't).

     

    However, when i use the regular URL for the form( http://form.jotform.com/form/12684321159 ), the form loads properly.

     

    Please help me! I need the secure links to work!

     

    Thanks,

     

    Samantha

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    mliz
    Answered on September 26, 2011 at 12:45 PM

    Hi,

    I was able to replicate the said issue at my end. I have opened up a ticket so that our developers can do a further investigation on what is causing the problem.

    For the meantime can you please use the following url for the secure form  https://www.jotform.com/form/12684321159 instead.

    Sorry for the inconvenience.

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    simonmc
    Answered on September 26, 2011 at 01:22 PM

    Forms using this link don't process.  You just get this:

    Oops!
    Form not found: 12684321159== 

     

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    aytekin
    Answered on September 26, 2011 at 02:10 PM

    We are aware of this problem. Secure.jotform.com is little behind on the database replication. It should be resolved by tomorrow morning.

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    aytekin
    Answered on September 27, 2011 at 03:39 AM

    I just checked your form. Fixed now. The database replication is now working properly. Thanks.

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    simonmc
    Answered on September 27, 2011 at 04:05 AM

    When I go to download a file via the email recieved I get this error:

     

    This is probably not the site you are looking for!
    You attempted to reach secure.jotform.com, but instead you actually reached a server identifying itself as ssl23.cloudflare.com. This may be caused by a misconfiguration on the server or by something more serious. An attacker on your network could be trying to get you to visit a fake (and potentially harmful) version of secure.jotform.com. You should not proceed.
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    simonmc
    Answered on September 27, 2011 at 04:50 AM

    You are probably aware but incase you are not I get this error when trying to process the form...

     

    This webpage is not available

    The webpage at https://secure.jotform.com/submit.php might be temporarily down or it may have moved permanently to a new web address.
    Error 501 (net::ERR_INSECURE_RESPONSE): Unknown error.

     


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    liyam
    Answered on September 27, 2011 at 09:23 AM

    Hello simonmc,

    Are you still experiencing this problem?  I just checked now trying to make a submission using secure.jotform.com and I was able to see the thank you page.

    If this problem still persists, please let us know.

    Thanks,

    Liyam

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    aytekin
    Answered on September 27, 2011 at 09:42 AM

    We had this error temporarily when we moved the site to another location. Then we quickly switched it back. I guess you caught the error during this transition. 

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    simonmc
    Answered on September 27, 2011 at 10:08 AM

    Any chance you can reset my limits as I have 2 submits that were just tests :)

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    liyam
    Answered on September 27, 2011 at 10:12 AM

    Hello simonmc,

    I have reduced your SSL submissions counter by 2 points as requested.  But please be reminded that we can only do this once.

    If you have other questions or concerns, please do let us know.

    Thanks,

    Liyam

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    whpl
    Answered on September 30, 2011 at 04:03 PM

    I am having the same problem withmy secure form not being displayed.
    https://secure.jotform.com/whpl/lc

    Can you provide a tempory link until the problem is resolved?

    Thank you,
    Linda

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    liyam
    Answered on September 30, 2011 at 08:28 PM

    Hello Linda,

    We apologize for your inconvenience.

    I tried checking your form via the URL you shared and I was able to view it completely.  But if you're still having issues, please try changing secure.jotform.com to www.jotform.com. 

    If you have other questions or concerns, please don't hesitate to start a new thread.

    Thanks,

    Liyam

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    CDP
    Answered on March 08, 2013 at 03:01 AM

    Hi, I have the same problem.

    everytime we submit a form Error 501 (net::ERR_INSECURE_RESPONSE): Unknown error

     

    What will I do?

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    pinoytech
    Answered on March 08, 2013 at 06:03 AM

    Hi CDP,

    We apologize for the inconvenience that may have caused. Can you please share to us the url of you secured form for further assistance?

    Thank you!

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    lbabli
    Answered on March 08, 2013 at 09:59 AM
    This is an old message (1-2yr) and it has been resolved.
    Thank you,
    Linda Babli
    Winter Haven Public Library
    863-291-5880 x225
  • Profile Image
    lbabli
    Answered on March 08, 2013 at 09:59 AM
    This is an old message (1-2yr) and it has been resolved.
    Thank you,
    Linda Babli
    Winter Haven Public Library
    863-291-5880 x225