What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are having an issue with our forms timing out and not saving data

    Asked by colabination on November 25, 2014 at 12:56 PM

    A couple of our users have had their form time out and were not able to get back to the form they were working on to finish uploading, therefore having to re-upload all of their items again. I thought the form auto-saved every 4 seconds. I don't think it is working properly...

    and saved items all
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    JotForm Support

    Answered by david on November 25, 2014 at 02:13 PM

    Hi,

    The form automatically saves every 4 seconds when in the form builder.  Timeouts are set by individual users browsers, this is unfortunately something we cannot control.

    However, we have added a new 'Continue Forms Later' feature which is based on browser cookies, it means that user will need to use the same browser in order to access saved version of the form.  The forms data entered should be more persistent.

    This should allow for your users to continue their forms even if their browsers times out.

    Let us know if you have any further questions and we will be happy to help.