What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not Receiving Email Alerts

    Asked by bluerockscampground on September 26, 2011 at 12:03 PM

    My Form does not seem to be sending any notification emails after the form is submitted. However, when I send a test email in the email settings, it does send an email. Just wanted to know if this may be a current bug. I have checked in my spam as well, they were going there the last few days, but I don't seem to be receiving them at all now.

    Page URL:
    http://bluerockscampground.com/ReservationRequest.html

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    JotForm Support

    Answered by NeilVicente on September 26, 2011 at 01:09 PM

    Hi,

    Please change your notification Reply-to settings to "JotForm" and "noreply@jotform.com" then kindly test.

    Let us know if it makes any difference at all.

    We'll be waiting for your feedback. Thanks!


    Neil

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    Answered by bluerockscampground on September 26, 2011 at 01:44 PM

    The issue seems to be resolved, I did change the sender email to noreply@jotform, and added the address to my contacts so it stays in my inbox, Thanks for your reply

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    JotForm Support

    Answered by NeilVicente on September 26, 2011 at 01:46 PM

    Glad to hear it worked for you. Feel free to contact us again should you experience other issues or if you have questions that need to be addressed.

    Thank you very much for using JotForm!


    Neil