Not Receiving Email Alerts

  • Profile Image
    bluerockscampground
    Asked on September 26, 2011 at 12:03 PM

    My Form does not seem to be sending any notification emails after the form is submitted. However, when I send a test email in the email settings, it does send an email. Just wanted to know if this may be a current bug. I have checked in my spam as well, they were going there the last few days, but I don't seem to be receiving them at all now.

  • Profile Image
    NeilVicente
    Answered on September 26, 2011 at 01:09 PM

    Hi,

    Please change your notification Reply-to settings to "JotForm" and "noreply@jotform.com" then kindly test.

    Let us know if it makes any difference at all.

    We'll be waiting for your feedback. Thanks!


    Neil

  • Profile Image
    bluerockscampground
    Answered on September 26, 2011 at 01:44 PM

    The issue seems to be resolved, I did change the sender email to noreply@jotform, and added the address to my contacts so it stays in my inbox, Thanks for your reply

  • Profile Image
    NeilVicente
    Answered on September 26, 2011 at 01:46 PM

    Glad to hear it worked for you. Feel free to contact us again should you experience other issues or if you have questions that need to be addressed.

    Thank you very much for using JotForm!


    Neil