What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change my user login?

    Asked by jeni123 on November 26, 2014 at 12:40 AM

    I want to make this account my company's account. 

    How can I change my user name/ login so it is no longer personal?

    user login
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    JotForm Support

    Answered by abajan on November 26, 2014 at 06:43 AM

    We would have to do that for you. To what username would you like it changed?

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    Answered by jeni123 on November 26, 2014 at 08:21 AM
    Thanks for the fast response!
    Username -
    tmgoriginals
    That would be great if you could do that for me, thanks.
    ...
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    JotForm Support

    Answered by Jan on November 26, 2014 at 10:46 AM

    Hi,

    Sorry for the inconvenience but in order to proceed with changing your username you need to cancel the subscription first, then we'll change the username and after that you can re-upgrade with the new username. 

    If this procedure is okay with you please confirm.

    Thank you for understanding.

     

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    JotForm Support Manager

    Answered by Jeanette on November 26, 2014 at 12:26 PM

    You are subscribed via Paypal. If you authorize us, we can cancel such subscription, then offer you a pro-rated refund. Only after that we can change the username and you'll be able to re-upgrade. By doing that your forms won't be affected.

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    Answered by jeni123 on November 26, 2014 at 09:41 PM
    Hi Jan,
    Great, yes let's do that!
    Many thanks!
    ...
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    JotForm Support

    Answered by ashwin_d on November 27, 2014 at 08:22 AM

    Hello jeni123,

    Upon your request, I have changed your account username to "tmgoriginals". Please sign out from your account and then sign in again with your new username.

    I have also initiated the prorated refund for your subscription S-0JH47522MJ987604B. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!

  • Profile Image
    JotForm Support Manager