Is there a cookie policy?

  • louquinn1
    Asked on December 6, 2022 at 11:34 AM

    Hello,

    Is there a cookie policy that can pop up when someone uses a jotform app? example below from jotform.com - Thanks, Lou


    Is there a cookie policy? Image 1 Screenshot 20

  • Glenn_T JotForm Support
    Replied on December 6, 2022 at 12:15 PM

    Hi Lou,

    Thanks for reaching out to Jotform Support. Jotform Inc. may store user preferences, such as your default language, in cookies to personalize the content you see. Jotform Inc. also uses cookies to ensure that users can't retake certain forms that they have already completed. You can check this link.

    Let us know if you need any more help.

  • louquinn1
    Replied on December 7, 2022 at 5:24 AM

    Hi thanks for the response.

    I actaully meant is - I've built a jotform app and when customers access it, they should be greated with a cookie policy pop up.

    Just wondered if this is possible?

    Thanks,

    Lou

  • Reymar JotForm Support
    Replied on December 7, 2022 at 5:54 AM

    Hi Lou,

    Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue so I can get a better idea of what you are trying to achieve. If we understood your concern correctly, if its a pop up form with Jotform you might also want to check out this guide about How to Create a Pop-up Form with Jotform.

    If that’s not exactly what you’re looking for, please do not hesitate to reach back so we can help you better.

    Keep us updated and let us know if you need any more help.

  • louquinn1
    Replied on November 28, 2023 at 4:44 AM

    Hi all,

    Just following up on this.

    What i'm trying to find out is if my jotform app - https://eu.jotform.com/app/230642962097360 uses cookies?

    Thanks,

    Lou


  • Reymar JotForm Support
    Replied on November 28, 2023 at 6:10 PM

    Hi Lou,

    Thank you for reaching out to Jotform Support. Unfortunately, if you are looking for the exact feature that isn’t currently available, rest assured we’re always working to add new services and features to Jotform.

    You can confirm on this ticket thread if you want us to escalate a feature request to our Developers. Please add details of the feature you want to be available and why you need it. Please note that if it's implemented depends on their workload, how viable it is, and how many other users request it. If there are any updates, we’ll circle back to this thread and let you know.
     

    Once we hear back from you, we'll be able to help you with the feature request.

  • louquinn1
    Replied on November 29, 2023 at 4:12 AM

    Hi Reymer,

    thanks for the response - As per included screenshot, when I visit a website I typically have a pop up similar to included in green border show.

    I'm trying to understand what/if any cookies Jotform uses in the jotform app I created

    https://eu.jotform.com/app/230642962097360

    Thanks,

    Lou

    Is there a cookie policy? Image 1 Screenshot 20

  • Nora JotForm Support
    Replied on November 29, 2023 at 7:34 AM

    Hi Lou,

    Thanks for getting back to us. Let me ask the relevant team about whether the app you created is using cookies or not, so that we can help you create a modal pop-up about the cookie policy to show up accordingly.

    In the meantime, let us know if you have any other questions.

  • louquinn1
    Replied on November 29, 2023 at 9:15 AM

    ok thanks