What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Concern over certificate - JotForm not shown on HTTPS pages

    Asked by john  on November 26, 2014 at 05:31 AM
    The form is not allowed to load unless you allow content. Still, there is an alert on most browser raising concern about the security. The message is that, the connection is encrypted using AES_256_CBC with SHA1 for message authentication and RSA as the key exchange mechanism. Is there anyway to deal with this, so as not to alert my users ?Please helpThanks
    Page URL:

    message content certificate https
  • Profile Image

    Answered by Ben on November 26, 2014 at 09:06 AM

    Hi John,

    Based on what you have described it seems that the jotform is being used on a HTTPS:// protocol, but when I went to the website it was using plain HTTP:// which would not trigger the errors.

    Can you please tell us the exact link where this notice gets shown? If there are certain steps that should be done, please describe them as well.

    Best Regards,

  • Profile Image

    Answered by john  on November 26, 2014 at 09:21 AM
    That’s the link
  • Profile Image

    Answered by Ben on November 26, 2014 at 10:30 AM

    Hi John,

    OK, yes, this is as I mentioned only happening on the HTTPS pages.

    What you should do is to grab the Secure form, which will go over HTTPS and will show properly on your website. If not done like that it would be hidden, as it currently is, by the browsers, showing a message to your visitors that some content had been hidden (the message shown depends on the browser itself).

    I should note that this will use your SSL submissions, which for free plan is limited to 10 (SSL) submissions per month.

    Do let us know if you have any further questions and I would also suggest taking a look at our pricing page.

    Best Regards,