What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form is not capturing data in the credit card information section. Please help.

    Asked by acurtis on November 26, 2014 at 12:31 PM
    Page URL:

  • Profile Image

    Answered by Ben on November 26, 2014 at 01:47 PM


    Your jotform on that page: https://secure.jotform.us/form/32978613180156 is capturing credit card information outside of our widget that should be used for that.

    You will need to remove these fields or your account will be terminated as per our terms of use.

    Once you remove them you can set up the widget built for this purpose. I suggest taking a look at these guides:

    Payment Forms

    Setting Up Your First Order Form

    Best Regards,