What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble staying logged into my jotform account

    Asked by Martin on September 26, 2011 at 08:19 PM

    I have a jotform account and although I am able to log in, when I try to edit a form or view submissions, I seem to constantly get logged out, and then the following message


    Login Required
    You can't see the submission data for this form. Please login first


    It also appears that my form is not working properly (or more accuratly I am not getting the usual confirmation message when I try to submit a test form). Is there something up with the service at the moment?


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    JotForm Support

    Answered by mliz on September 27, 2011 at 02:10 AM

    Hi Martin,

    It appears that you have created a form using a guest account which does not have a login. Forms created under a guest account are not kept for long since they just rely on browser session and cookies. Please register for a free account to keep track of your submissions and manage your forms.

    Once you get to jotform.com you should see something like this on the left side:

    Just create an account and use your own email address.  Your guest account will be merged with this new account

    Hope this helps.