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    PayPal payments processing widget: IE with compatibility view gives errors on submission

    Asked by David Michaels on November 28, 2014 at 02:58 PM

    My problem is submitting a form where the user enters an uneven dollar amount AND the form is being displayed in IE, using Compatibility View. Otherwise, the form works just fine.

    Also, when this error occurs, the failed submission appears as an incomplete payment.

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    Answered by Ben on November 28, 2014 at 03:56 PM

    Hi David,

    I presume, based on the screenshot, that this is the jotform that is having these issues http://www.jotform.com/form/10052624251?

    I have tested the jotform above with Internet Explorer 8 and you are right about it working and only not working properly when in compatibility mode. Now even then, once I clicked on OK alert, I got redirected to the PayPal page to pay $1.25 USD.

    I believe that IE8 is one of the oldest versions of IE available, and its compatibility mode is for compatibility with older versions such as IE6 and this is working on modern mobile devices and their browsers, etc.

    Now to be honest I am not sure if someone is using Compatibility View, as it has many issues as it is, still I would raise this to our developers for inspection. Can you tell us if you have seen this appearing only on that jotform or is happening on all jotforms that you have and if there as a specific reason why you have tested in the compatibility mode? - I only ask so that we can better understand what else might be connected to this issue.

    Best Regards,

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    Answered by dmichaels on November 29, 2014 at 01:31 PM
    Hi Ben,

    Thank you for your response.
    The only reason that I sometimes view my Temple’s website using compatibility view is NOT because of a problem with any JotForm forms, but for a page like this one:


    The page works well using any browser except IE.
    Using compatibility view the page works well in IE.
    Not using compatibility view and using IE, the first item you click on the left side menu will open in an iframe (on the right), BUT after that, nothing else will open (unless you refresh the page and start over again.

    Honestly, it’s not a JotForm problem; it’s my other page that’s an issue.
    The page is built using All Web Menus, but I don’t even think it’s their problem, as it all works perfectly in all other browsers.

    If you have a suggestion that’d be great, but again, it’s not a problem of your making.

    Thanks and enjoy the rest of your weekend.


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    Answered by raul on November 29, 2014 at 07:19 PM

    Upon checking the URL you provided, I see what you mean about compatibility view.
    It looks like the script that handles the form load in the iframe is old and this is why it fails when it's not viewed using the Compatibility Mode in IE.

    What I would suggest in this particular case is to review the scripts that you're currently using on your website in order to update them. There are powerful libraries such as JQuery that provide a good set of tools to achieve what your current scripts do on your site.

    Either way, I see that Ben has already sent this thread to our development team. So, hopefully they can think of a better solution for you.

    If you have further questions, please let us know.
    Best Regards.

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    JotForm Support

    Answered by NeilVicente on December 01, 2014 at 04:11 AM

    We have just released a fix. 

    Do inform us should you have further questions or concerns.


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    Answered by dmichaels on December 01, 2014 at 08:41 AM
    Thank you Neil.

    I see entries – “Incomplete Payments” made by you and by Ben. I tried to submit an odd amount and still get the same error (if running in Compatibility View).

    To be honest, the answer is for me to resolve the OTHER problem and NOT run in Compatibility View (the other problem being All Web Menus and iFrame and PDF files).

    If my menu selects non-pdf files, the document displays in the iframe without issue; but once a pdf file is selected, that’s the end, until you refresh the page.

    It’s never easy.

    Thanks guys,

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    Answered by Ben on December 01, 2014 at 10:08 AM

    Hi David,

    I just tried again in IE and there is no issue present for me any more (test was done in in compatibility view)

    Based on what you have mentioned about the PDF file making your page freeze, I would suggest checking if your PC's PDF viewer is properly installed by reinstalling it and that there are no plugins in IE that would cause it to load slowly or not at all.

    For me it opened the PDF files without any issues in IE8 in compatibility mode and out of it - this was tested with IE8 so that is why I believe that is caused by your adobe reader app.

    Best Regards,