What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded my account but it still says as free account.

    Asked by arcc on November 28, 2014 at 08:56 PM

    A few weeks ago, we created a form and our users hit the 100 MB limit, so I paid the $9.95 for the monthly account to keep the form working. However, I logged into my account (Email: info@arcc.net) and it still says we have the "Free" account. Can you check into this please? I really need the form to keep working if possible. Thanks so much,

    Jon Paul Dennison

    Alamo Ranch Community Church

    Page URL:

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    JotForm Support

    Answered by ashwin_d on November 29, 2014 at 12:43 AM

    Hello Jon,

    I was able to trace a payment from you with order #INT141129-3113-13313. This payment was received today, just few hours ago. It seems you were not logged in to your account while making the subscription payment.

    I have taken care your account issues and upgraded your account to premium monthly subscription. Please sign out from your account and then sign in again for the changes to reflect.

    Is there any other payment as well which you sent a few weeks ago?

    We will wait for your response.

    Thank you!