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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Receiving Form

    Asked by bentonelections on September 27, 2011 at 12:00 PM


    I recently went through the process with my IT department of placing the following domains on our whitelist: 



    All was good until last Friday (9/23) when I stopped receiving submissions. By any chance did any of this change? If not, do you have any suggestions on what I could do to fix the problem? 


    Thanks for your help! 

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    JotForm Support

    Answered by mliz on September 29, 2011 at 08:41 PM

    Hi there,

    I just made a test submission using the form and it appears to work fine. The mail logs also indicates that the email was sent out.

    /tmp/logs/amazonSES.log:[1;36m29-09-2011 11:13:29[1;37m AmazonSES [1;32mSent[1;37m email to elections@co.benton.wa.us - MessageID:00000132b5bf5b78-d8ce558e-a025-4444-a5be-8a228c455867-000000/95c3bece-eaad-11e0-a5e8-75baee9ba763

    Can you also add the following to your whitelist:

    Here's a list of the domains that jotform uses which you might also include in the exception of your firewall:


    Let us know if you have clarifications.