Receiving Form

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    Asked on September 27, 2011 at 12:00 PM


    I recently went through the process with my IT department of placing the following domains on our whitelist:


    All was good until last Friday (9/23) when I stopped receiving submissions. By any chance did any of this change? If not, do you have any suggestions on what I could do to fix the problem? 


    Thanks for your help! 

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    Answered on September 29, 2011 at 08:41 PM

    Hi there,

    I just made a test submission using the form and it appears to work fine. The mail logs also indicates that the email was sent out.

    /tmp/logs/amazonSES.log:[1;36m29-09-2011 11:13:29[1;37m AmazonSES [1;32mSent[1;37m email to - MessageID:00000132b5bf5b78-d8ce558e-a025-4444-a5be-8a228c455867-000000/95c3bece-eaad-11e0-a5e8-75baee9ba763

    Can you also add the following to your whitelist:

    Here's a list of the domains that jotform uses which you might also include in the exception of your firewall:

    Let us know if you have clarifications.