What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are on a starter plan and getting charged $9.95 a month.

    Asked by Goff5 on December 01, 2014 at 03:45 PM

    Hello. We have a starter plan for our school PTA. At the beginning of the school year (September and October) we are enrolling new members and we may go over our starter plan numbers. I am happy to pay $9.95 for those months. However, we have been getting charged every month and I would like to go with the free plan starting December 2014 (now) until such a time when we have more activity. Will you take us off the premium plan for now?


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    JotForm Support Manager

    Answered by Jeanette on December 01, 2014 at 05:01 PM

    I've canceled the subscription. I also made a refund for the latest 2 charges. Very sorry for the inconveniences.

    Kind regards.