What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I did not sign up for automatic billing? Please refund my money!!

    Asked by parentassociation on December 01, 2014 at 08:26 PM

    Hi there - I paid $9.95 at the end of October for one month of a higher level of service. I did not expect that I would be charged monthly. I am a volunteer at a school who uses your site for our forms. I am done with my volunteer job and no longer need this level of coverage. Please refund the $9.95 that you charged today! Thank you, Kristi Tollner

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 01, 2014 at 09:41 PM

    Hello Kristi,

    Please be noted that JotForm is a subscription based service. Your subscription will be active unless you cancel it yourself.

    I have gone ahead and processed the refund for your order #INT141130-3186-62339B. Please allow 3-7 days for the amount to reflect in your account.

    Your account is also downgraded to free plan.

    Thank you!