I did not sign up for automatic billing? Please refund my money!!

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    parentassociation
    Asked on December 01, 2014 at 08:26 PM

    Hi there - I paid $9.95 at the end of October for one month of a higher level of service. I did not expect that I would be charged monthly. I am a volunteer at a school who uses your site for our forms. I am done with my volunteer job and no longer need this level of coverage. Please refund the $9.95 that you charged today! Thank you, Kristi Tollner

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    ashwin_d
    Answered on December 01, 2014 at 09:41 PM

    Hello Kristi,

    Please be noted that JotForm is a subscription based service. Your subscription will be active unless you cancel it yourself.

    I have gone ahead and processed the refund for your order #INT141130-3186-62339B. Please allow 3-7 days for the amount to reflect in your account.

    Your account is also downgraded to free plan.

    Thank you!