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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Changed my jotform account email address but continue to get submissions at the old address...

    Asked by jodina on August 03, 2010 at 02:31 PM

    I updated/changed the email with which I opened my jotform account. However, I continue receiving submissions to my only currently existing form at the former email address -- which is causing problems./
    How do we resolve this?
    Thank you,
    Jodina

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    JotForm Founder

    Answered by aytekin on August 04, 2010 at 07:52 AM

    You must click on "Save" button after changing the email address. Have you done that?

    Can you tell me the URL of the form and the email address it is supposed send emails to?