What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hello, I would like to cancel my paid subscription to JotForm and get my 30 days money back.

    Asked by cosjudo on December 02, 2014 at 02:15 AM

    I just cancelled the subscription in my Paypal account: do I need to do anything else ?
    Thank you

    Nicolas

    JotForm hello and cancelled paypal account
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    JotForm Support

    Answered by ashwin_d on December 02, 2014 at 05:40 AM

    Hello Nicolas,

    No you do not have to do anything else. You have successfully cancelled your subscription and you will not be billed again. 

    I have also initiated the refund. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!

  • Profile Image

    Answered by cosjudo on December 02, 2014 at 09:10 AM

    Thank you JotForm Support, great customer service.

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    JotForm Support

    Answered by ashwin_d on December 02, 2014 at 09:14 AM

    Hello cosjudo,

    You are welcome.

    Do get back to us if you have any questions.

    Thank you!