What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    suspended account

    Asked by Jhangir khan  on December 02, 2014 at 09:26 AM


    My account has been suspended, i do not know why this has happened and think its a mistake. Please can you solve this problem asap.


    thank you

  • Profile Image

    Answered by KadeJM on December 02, 2014 at 10:38 AM

    Your account was suspended because you have a form labled "charge card" which has fields asking for credit card information. This is not allowed because it violates our terms of usage and could be seen as phishing since those details could be wrongfully used elsewhere.

    If you are willing to remove those fields then we will gladly restore your account. You are more than welcome to use one of our payment integrations in place of it.