PayPal-Integration won't work stable

  • Profile Image
    jenspepie
    Asked on December 02, 2014 at 09:50 AM

    There are 2 forms where I integrated PayPal (Pro or Express):

    https://secure.jotformpro.com/form/42992578311967

    https://secure.jotformpro.com/form/43234067026953

    If one fills in all data and submits the form you can see "waiting for paypal" and the it goes silently back to the filled form. Nothing regarding PayPal seems to happen. Well, just to mention it: after I switched the method from "Pro" to "Express" in form 42992578311967, one single submission could performed.

    I'm really puzzled - and, you can imagine - it goes about x-mas and therefore urgent.

    Many thanks!

    Regards
    Jens

  • Profile Image
    Shadae
    Answered on December 02, 2014 at 11:22 AM

    Hi Jens,

    I do apologize for the issue that you are experiencing, unfortunately, I was not able to replicate the issue.

    For both forms, I was able to get redirected to PayPal to complete the payment

    Can you please attempt to clear your browser cache and attempt the submission once again.

  • Profile Image
    jenspepie
    Answered on December 03, 2014 at 05:43 AM

    Hi Shadae,

    thanks a lot. It's a bit bewildering indeed. Maybe the embedding method has some influence, hence after we changed to Iframe and there's no problem.

    So I think you can close this issue.

    Regards
    Jens

  • Profile Image
    Kiran
    Answered on December 03, 2014 at 10:11 AM

    Hello Jens,

    Thank you for the update and glad to see that the issue is resolved for you. Please get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm.