What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Over Limit

    Asked by jennyfuga on December 02, 2014 at 12:16 PM

    Got an email saying I've over the limit, but when I pull down on "submissions" I'm not even close. Can someone help?

    over limit Submissions email
  • Profile Image

    Answered by Shadae on December 02, 2014 at 12:50 PM

    Hi jennyfuga,

    I am currently seeing that you are not currently over the limit on your form. I do apologize for that message being sent to you. Your account or forms have not been disabled.

    You currently have 5 out of the 10 payment submissions that are provided with your free account. If you reach the limit of 10, regardless of how many regular submissions, your account and forms will be disabled.

    You may want to consider upgrading your account if you will be receiving more payment submissions for the month.

    Please see this link to see the limits associated with each plan: http://www.jotform.com/pricing 

    Please inform us if you need further assistance.