What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [DocuSign] Error: failed to fetch data from server

    Asked by VerificacionJive on December 02, 2014 at 01:34 PM

    I'm integrating my survey with an API for DocuSign. When I finish taking my survey, an error message pops up (I've attached a photo of it to this ticket). I'm not sure if this is a jotform or a docusign problem. Any help would be greatly appreciated.

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    JotForm Support

    Answered by Mike_T on December 02, 2014 at 03:19 PM

    Thank you for contacting us.

    I was able to reproduce the problem on a fresh DocuSign integrated form.

    Now the issue has been escalated to our Development Team.

    We will keep you updated via this thread.

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    JotForm Support

    Answered by TitusN on August 30, 2016 at 02:21 AM

    We've fixed the bug and made significant updates to the widget


    Please try it out and let us know.