How to disable capturing IP addresses?

  • Shin Yunsou
    Asked on December 15, 2022 at 8:50 PM

    Hello, I would like to disable the feature where the IP addresses are collected, but I do not know how.

  • Marlon JotForm Support
    Replied on December 16, 2022 at 1:06 AM


    Thank you for contacting Jotform Support. Thank you for contacting Jotform Support. I understand that you'd like to disable capturing IP addresses with submissions. We can only capture the IP address IF they filled out the form.

    Unfortunately, it is not possible to turn off the IP address capture. You may only uncheck that field from the submission page as shown above so that it won't appear in the reports.

    • In your Jotform Tables, click the 3 dots aligned vertically.
    • Click Manage Columns.
    • Under the Show/Hide columns, please note that all the content from the Table View will be visible on your table screen, so basically, you need to retain the Submission IP under the Form and do not move it in the Table View.
    • Don't forget to click Update.

    1669781633 6386d88165ecd 6386d88165e90 Screenshot 10

    Give it a try and let us know if you need any help.