What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Will I receive an email with submitted data after going away from / making payment on PayPal?

    Asked by DEENSP on December 03, 2014 at 06:16 PM

    Upon pressing the Submit button it directs me to the PayPal area but I do not receive an email with the submitted data.  My question is, will it send the submitted data to my email after payment with PayPal?

    Here is the link to the Form: http://www.deensp.com/desquicktrans.html

  • Profile Image
    JotForm Support

    Answered by Welvin on December 03, 2014 at 08:34 PM

    Hi,

    Yes, that is correct. If the form is integrated to Paypal, your customer will have to send the payment first before you receive the data to your email or to your form submissions page. Otherwise, that will become incomplete. Please check this guide for incomplete payments:

    http://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Thank you!