- fasttelecomAsked on December 04, 2014 at 03:21 PM
Forms hasn't been modified or tocuhed since a year.
Since today, when we submit a form, it does create a folder in Google Drive as usual, except that folder is now empty: There's no PDF copy of what has been submitted or any attachement files.
Email notification goes out OK, I can see the submission in the folder, but not in GDrive.
I just tried to deactivate the integration and recreate it, and the problem is still the same.
Please let us know what can we do to resolve this URGENT problem?
- BenAnswered on December 04, 2014 at 04:41 PM
I have just tried to recreate the issue, but was not able to. Do note that sometimes the submissions get saved to your Google Drive within a minute or 2 and sometimes just few seconds after submitting it.
I have just cleared your jotfoms cache so I would like to ask you to try and recreate the integration once again.
I would recommend these steps:
Do let us know if that helps.
- fasttelecomAnswered on December 10, 2014 at 12:11 PMIt worked well, thank you!
Le 2014-12-04 16:41, JotForm Support Forum a rit :
- BenAnswered on December 10, 2014 at 01:16 PM
Great to hear that.
Do let us know if you have any further issues or questions and we would be happy to answer them.
- BenAnswered on December 15, 2014 at 10:40 AM
I have transferred your question to a new thread here: http://www.jotform.com/answers/475969 where we will be responding to it shortly and assist you in creating the integration.