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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Drive integration: Documents not created on form submission any more

    Asked by fasttelecom on December 04, 2014 at 03:21 PM

    Hello!

    Forms hasn't been modified or tocuhed since a year.
    Since today, when we submit a form, it does create a folder in Google Drive as usual, except that folder is now empty: There's no PDF copy of what has been submitted or any attachement files.

    Email notification goes out OK, I can see the submission in the folder, but not in GDrive.

    I just tried to deactivate the integration and recreate it, and the problem is still the same.

    Please let us know what can we do to resolve this URGENT problem?

    Thank you!

    Page URL:
    http://www.jotformpro.com//?formID=32734131122945

    Google Drive Google Integration
  • Profile Image

    Answered by Ben on December 04, 2014 at 04:41 PM

    Hi,

    I have just tried to recreate the issue, but was not able to. Do note that sometimes the submissions get saved to your Google Drive within a minute or 2 and sometimes just few seconds after submitting it.

    I have just cleared your jotfoms cache so I would like to ask you to try and recreate the integration once again.

    I would recommend these steps:

    1. remove integration
    2. save your change
    3. clear your jotform cache4. recreate Google Drive integration.

    Do let us know if that helps.

    Best Regards,
    Ben

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    Answered by fasttelecom on December 10, 2014 at 12:11 PM
    It worked well, thank you!
    Felix Mercier
    Le 2014-12-04 16:41, JotForm Support Forum a rit :
    ...
  • Profile Image

    Answered by Ben on December 10, 2014 at 01:16 PM

    Hi Felix,

    Great to hear that.

    Do let us know if you have any further issues or questions and we would be happy to answer them.

    Best Regards,
    Ben

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    Answered by kauravi1209 on December 15, 2014 at 08:56 AM

    How do I make the Google Spreadsheet integration such that the file upload submitted will be saved to Google Drive? Is there a way?
  • Profile Image

    Answered by Ben on December 15, 2014 at 10:40 AM

    Hi @kauravi1209,

    I have transferred your question to a new thread here: http://www.jotform.com/answers/475969 where we will be responding to it shortly and assist you in creating the integration.

    Best Regards,
    Ben