What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I downgrade to the free account?

    Asked by PaulMin on September 28, 2011 at 11:24 AM

    We have completed our "busy" season, where we needed to upgrade to the Premium account.  We would now like to downgrade to the free account option.

  • Profile Image

    Answered by allanftd on September 28, 2011 at 11:49 AM

    Hi PaulMin,

    For verification purposes, may we ask for the full name and the last order reference number sent to you after your last payment?

    Please advise so that we can process your account downgrade. 

    Best regards,
    Allan