What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I create a form that doesn't automatically generate an email to me that includes sensitive information from the form (e.g., credit card info)?

    Asked by billknees on December 05, 2014 at 10:45 AM

    We sign up new members to our team by collecting social security and credit card information.  I need to keep this info 100% secure and confidential.  We need to keep this info on file for future orders and tax filing.

    Right now I'm generating an email when someone completes a form, which then contains all the data.  Obviously that isn't secure.  Should I just stop generating that email and if so, how do I do that?  And if I stop generating the email, how do I know when I've received a new form submission?


  • Profile Image
    JotForm Support

    Answered by david on December 05, 2014 at 01:06 PM


    An email will always be generated when your form is submitted.  You can however just remove all the sensitive data that would be included.

    Remove the fields from the notification then save it and you will still receive your notification but it will not include the sensitive data.

    For a bit more information on keeping such data secure, here is our guide on using forms in a HIPAA compliant manner: